Shipping Policy

This Shipping Policy outlines the shipping procedures, delivery conditions, and logistics practices applicable to all purchases made through www.coilcatch.com.

CoilCatch is a brand operated by Ahrens Home GmbH, headquartered in Germany, and provides shipping services to customers throughout Europe and the United States.

1. Shipping Availability

We currently ship orders to customers located throughout Europe and the United States.

All orders are subject to product availability, successful payment authorization, and the shipping capabilities of our logistics partners. We reserve the right to decline shipments to locations where delivery is unavailable or prohibited by applicable laws or carrier restrictions.

2. Order Processing & Shipping

All orders are processed and prepared by our operations team before being dispatched from our fulfillment facility.

Dispatch Facility:

Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

To provide reliable international delivery, we work with established logistics providers, including DHL, FedEx, and UPS.

3. Estimated Delivery Time

Orders are typically delivered within 5–12 business days after dispatch.

Delivery estimates may vary depending on factors such as destination, customs clearance procedures, weather conditions, peak shipping seasons, and local carrier operations. While we make every effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information will allow you to monitor your shipment throughout the delivery process until it reaches the shipping address provided during checkout.

5. Shipping Delays or Lost Packages

If your shipment has not arrived within the expected delivery period, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment. If the package is confirmed to be lost, undeliverable, or otherwise cannot be delivered, we will provide an appropriate resolution, which may include either:

A replacement shipment; or
A full refund to your original payment method.

6. Risk of Loss

The risk of loss or damage to products transfers to the customer upon successful delivery of the order to the shipping address provided during checkout.

If your package arrives damaged, appears to have been tampered with, or is missing items, please contact us promptly so that we can assist with an appropriate resolution.

7. Corporate Information

Brand Name: CoilCatch

Company: Ahrens Home GmbH

Registered Address: Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

Telephone: +4917661030864

Email: basket@coilcatch.com

8. Governing Law

This Shipping Policy is governed by the laws of Germany, except where mandatory consumer protection laws applicable in the customer’s country or region of residence require otherwise.

CoilCatch is committed to providing reliable shipping services and transparent customer support for customers throughout Europe and the United States.