Privacy Policy

This Privacy Policy explains how your personal information is collected, used, disclosed, and protected when you visit or make a purchase from www.coilcatch.com (the “Site”).

CoilCatch is a brand operated by Ahrens Home GmbH, headquartered in Germany, and is committed to protecting your personal information. We process personal data in accordance with the General Data Protection Regulation (GDPR) where applicable, as well as other relevant data protection and privacy laws governing the jurisdictions in which we operate, including customers in Europe and the United States.

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1. Data Controller

For the purposes of applicable data protection laws, the data controller responsible for processing your personal information is:

Brand Name: CoilCatch

Company: Ahrens Home GmbH

Corporate Address: Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

Telephone: +4917661030864

Email Contact: basket@coilcatch.com

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2. Personal Information We Collect

When you visit our Site, we may automatically collect certain technical information about your device, including your browser type, IP address, time zone, device identifiers, cookies, and browsing activity. We may also collect information regarding the pages you visit, products you view, referral sources, and how you interact with our website.

When you place or attempt to place an order, we collect information necessary to complete your purchase, including your name, billing address, shipping address, email address, telephone number, payment details, and order information.

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3. How We Use Your Personal Information

We use the information we collect to:

• Process and fulfill your orders;
• Process payments securely;
• Arrange shipping and delivery;
• Provide invoices, receipts, and order confirmations;
• Communicate with you regarding your orders or customer service requests;
• Detect, investigate, and prevent fraud or unauthorized transactions;
• Improve our website, products, and customer experience;
• Send promotional communications where permitted by law or where you have chosen to receive them.

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4. Sharing Your Personal Information & Payment Processing

We share your information only with trusted third-party service providers when necessary to operate our business and fulfill our contractual obligations.

Payment Processing

Payments made on our website are securely processed by Stripe. To complete your transaction and assist with fraud prevention, certain payment-related information, including billing information and transaction details, is securely transmitted to Stripe. Stripe processes this information in accordance with its own Privacy Policy and PCI-DSS security standards.

We may also disclose personal information when required by applicable law, legal process, governmental request, or where necessary to protect our legal rights, customers, or business operations.

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5. Data Retention

We retain your order and customer information only for as long as necessary to provide our services, fulfill contractual obligations, comply with applicable legal requirements, resolve disputes, and enforce our agreements.

As a company headquartered in Germany, certain accounting, tax, and business records may be retained for statutory periods required under applicable laws. Once the applicable retention period expires and the information is no longer required, it will be securely deleted or anonymized.

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6. Your Privacy Rights

Depending on your country or region of residence, you may have certain legal rights regarding your personal information under applicable privacy laws.

These rights may include the ability to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information where permitted by law;
• Request restriction of certain processing activities;
• Object to specific data processing activities;
• Request a copy of your personal information where applicable.

To exercise any applicable privacy rights, please contact us at:

basket@coilcatch.com

We will respond in accordance with applicable legal requirements.

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7. Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Although we employ industry-standard security measures, no method of electronic transmission or online storage can be guaranteed to be completely secure. We therefore encourage customers to use appropriate security practices when accessing online services.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or privacy practices. Any revised version will become effective immediately upon publication on this Site. We encourage customers to review this page regularly to stay informed of any updates.