Cookie Policy

This Cookie Policy explains how CoilCatch uses cookies and similar tracking technologies when you visit www.coilcatch.com.

CoilCatch is a brand operated by Ahrens Home GmbH, headquartered in Germany, and is committed to protecting your privacy. We use cookies in accordance with the General Data Protection Regulation (GDPR) where applicable, as well as other relevant privacy and data protection laws governing the jurisdictions in which we operate, including customers in Europe and the United States.

1. Data Controller

The cookies and similar technologies used on this website are managed by:

Brand Name: CoilCatch

Company: Ahrens Home GmbH

Corporate Address: Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

Telephone: +4917661030864

Email: basket@coilcatch.com

We use cookies to provide a secure, reliable, and user-friendly shopping experience while supporting the operation and improvement of our website.

2. Cookie Consent

Where required by applicable law, visitors will be presented with a cookie consent banner when first visiting our website.

Our cookie preferences operate as follows:

Essential Cookies are enabled because they are necessary for the website to function properly.
Optional Cookies, including analytics and marketing cookies, are only activated after you have provided your consent where required by law.
You may accept, reject, or modify your cookie preferences at any time through our cookie management tools or your browser settings.

3. Third-Party Services

To operate our online store securely, we use selected third-party service providers.

Stripe

Payments on our website are securely processed through Stripe. During the checkout process, Stripe may place cookies or similar technologies that help authenticate payments, detect fraudulent activity, improve transaction security, and comply with financial industry requirements.

These technologies are managed in accordance with Stripe’s own privacy practices and applicable legal requirements.

4. Types of Cookies We Use

Essential Cookies

These cookies are required for core website functionality, including:

Shopping cart functionality;
Secure checkout;
User session management;
Security and fraud prevention;
Saving basic website preferences.

Without these cookies, certain website functions may not operate correctly.

Retention periods may range from the current browsing session up to 12 months, depending on their purpose.

Payment & Security Cookies

Payment-related cookies used by Stripe help process transactions securely and reduce fraudulent activity.

Depending on operational requirements, these cookies may remain active from the current session for up to 24 months.

Analytics Cookies

With your consent where required, analytics cookies help us understand how visitors use our website, allowing us to improve navigation, website performance, and the overall customer experience.

Analytics cookies are generally retained for up to 13 months unless deleted earlier by you or your browser.

5. Managing Cookies

You can control or delete cookies at any time through your web browser settings.

Depending on your country or region, you may also have the right to withdraw or modify your cookie consent at any time.

Please note that disabling certain essential cookies may affect the functionality of our website and limit your ability to use certain services.

If you have questions regarding our use of cookies or your privacy rights, please contact us at:

basket@coilcatch.com

We aim to respond to customer inquiries within 24–48 hours.

6. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business operations.

Any updates become effective immediately upon publication on this website.

7. Contact Information