Payment Policy

This Payment Policy outlines the payment methods, transaction procedures, and payment security practices applicable to purchases made through www.coilcatch.com.

CoilCatch is headquartered in Germany and provides products and services to customers throughout Europe and the United States.

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1. Corporate Information & Billing Descriptor

Ahrens Home GmbH is a legally established business operating from Germany.

For payment transparency, purchases completed through our website may appear on your credit card or bank statement under the billing descriptor:

coilcatch

If you have any questions regarding a charge appearing on your statement, please contact our customer support team before initiating a payment dispute so we can assist you promptly.

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2. Accepted Payment Methods

To provide a convenient and secure checkout experience, we accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other supported digital wallets available through our payment provider

Available payment options may vary depending on your country, device, or payment provider.

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3. Secure Payment Processing

All payments made on www.coilcatch.com are securely processed through Stripe, our trusted third-party payment service provider.

Customers enter their payment information directly within our secure checkout page. You are not required to create a Stripe account to complete a purchase.

Stripe uses industry-standard encryption technologies, fraud monitoring systems, and PCI-DSS compliant security practices to help protect payment information and reduce the risk of unauthorized transactions.

Once payment authorization has been successfully completed and the transaction passes the necessary security verification, your order will proceed to processing and shipment.

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4. Privacy & Payment Security

Protecting your personal and payment information is a priority for CoilCatch.

We process personal information in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable, as well as other relevant privacy laws governing the jurisdictions in which we operate.

Additional information regarding the collection, storage, and processing of personal information can be found in our Privacy Policy.

Where required by applicable law, optional cookies and analytical technologies are only activated after you have provided your consent through our cookie preferences.

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5. Billing Support

If you have questions regarding your payment, billing confirmation, declined transaction, duplicate charge, or refund status, please contact our customer support team.

Email: basket@coilcatch.com

We aim to respond to all payment-related inquiries within 24–48 hours during our regular business days.

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6. Corporate Information

Brand Name: CoilCatch

Company: Ahrens Home GmbH

Registered Address: Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

Telephone: +4917661030864

Email: basket@coilcatch.com

Website: www.coilcatch.com

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7. Governing Law

This Payment Policy shall be governed by the laws of Germany, except where mandatory consumer protection or payment regulations applicable in the customer’s country or region of residence require otherwise.

CoilCatch is committed to providing secure payment processing, transparent billing practices, and reliable customer service for customers throughout Europe and the United States.