Refund & Return

This Refund & Return Policy explains the procedures, conditions, and timelines governing returns, order cancellations, replacements, and refunds for purchases made through www.coilcatch.com.

CoilCatch is a brand operated by Ahrens Home GmbH, headquartered in Germany, and serves customers throughout Europe and the United States.

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1. Return Policy

We offer customers a 14-day return period beginning on the date the order is delivered.

If you wish to return an item, please contact our customer support team at basket@coilcatch.com within 14 days of receiving your order. Our team will provide you with the appropriate return instructions.

Returned products should be unused, in their original condition, and include the original packaging unless otherwise approved by our customer service team.

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2. Return Address

Approved returns should be sent to our designated return facility:

Authorized Return Address:

Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

Please do not return products without first contacting our customer support team, as unauthorized returns may delay processing.

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3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible by emailing basket@coilcatch.com.

To help us process your request quickly, please include:

• Your order number;
• A description of the issue;
• Clear photographs showing the product and its packaging.

After reviewing your request, we will determine the appropriate resolution, which may include:

• A replacement product; or
• A full refund to your original payment method.

Depending on the circumstances, returning the damaged or defective item may not be required.

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4. Lost or Delayed Shipments

Orders are shipped through trusted carriers, including DHL, FedEx, and UPS, with an estimated delivery time of 5–12 business days after dispatch.

If your shipment has not arrived within the expected timeframe, please contact our customer support team. We will investigate the shipment with the carrier.

If the package is confirmed to be lost or cannot be delivered, we will provide an appropriate resolution, including either:

• A replacement shipment; or
• A full refund.

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5. Refund Processing

Once your return has been received and approved, or your refund request has otherwise been authorized, your refund will be processed within 14 days.

Refunds will always be issued to the original payment method used for the purchase.

We accept payments through major credit and debit cards, including Visa, Mastercard, and American Express, as well as Apple Pay, Google Pay, and other supported digital wallets, all securely processed through Stripe.

After the refund has been issued by CoilCatch, the time required for the funds to appear in your account depends on your bank or payment provider and generally ranges from 3 to 7 business days.

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6. Contact Information

Brand Name: CoilCatch

Company: Ahrens Home GmbH

Corporate Address: Clemens-Schultz-Straße 9, 20359 Hamburg, Germany

Telephone: +4917661030864

Email: basket@coilcatch.com

Website: www.coilcatch.com

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7. Applicable Law

This Refund & Return Policy shall be governed by the laws of Germany, except where mandatory consumer protection laws applicable in the customer’s country or region of residence require otherwise.

CoilCatch is committed to providing fair, transparent, and efficient return and refund services to customers throughout Europe and the United States.