Located in the heart of Hamburg, Germany, CoilCatch is an independent, direct-to-consumer enterprise dedicated to supplying premium storage solutions to customers across Europe and the United States.
At CoilCatch, we manage every phase of your experience under one roof. From the moment an order is placed on our website, the fulfillment, packaging, and dispatch operations are handled entirely by our in-house team at our facilities operated by Ahrens Home GmbH. By maintaining comprehensive oversight of our physical operations and inventory, we strictly monitor quality control at every stage, ensuring a reliable, secure, and seamless service from our hands to your doorstep.
As a Germany-based company, we are committed to operating with transparency, integrity, and compliance. We strive to provide a secure and dependable shopping experience for customers throughout Europe and the United States while adhering to applicable consumer protection and e-commerce regulations relevant to the markets we serve.
Corporate Information & Legal Notice
Our official corporate and contact details are provided below:
Customer Care & Inquiries
We are committed to delivering professional, high-standard service. For any inquiries regarding our products, order processing, shipping, or delivery timeframes, please contact our dedicated support team directly at basket@coilcatch.com or via our telephone support line. We aim to review and respond to all customer communications promptly during our regular business hours.
Please note:
Our products will be shipped from our warehouse in Germany. The estimated order processing time is 1–3 business days, and the estimated delivery time is 5–12 business days.
Ahrens Home GmbH
Address: Clemens-Schultz-Straße 9, 20359 Hamburg
Tel: +4917661030864
Email: basket@coilcatch.com